Shipping policy

Shipping Policy – LuminaOrb

Orders are processed after payment confirmation.

Processing typically takes 2–7 business days, but may take longer during periods of high demand or operational adjustments.

Orders may be prepared and dispatched in organized batches to ensure quality control.

Estimated delivery times are 7–15 business days, depending on destination and logistics conditions.

All shipping timeframes are estimates only and not guaranteed.

Tracking information will be provided once the order has been shipped.

Tracking updates may take several days to appear in the carrier system.

Delays may occur due to:

LuminaOrb is not responsible for shipping delays caused by carriers, customs, or external circumstances.

Customers are responsible for entering correct shipping information.

LuminaOrb is not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses.

If tracking shows the package as delivered but the customer cannot locate it, the customer must contact the shipping carrier directly.

Packages marked as delivered by the carrier are considered fulfilled.